Act on Specified Commercial Transaction Law

distributor

LLC Quarter Society

Operation manager

Jun Shimizu

location

5-8-5 Yoyogi, Shibuya-ku, Tokyo 151-0053

telephone number

03-5738-8974

mail address

contact@kraach.jewelry

website

https://kraach.com/

About charges other than product price

〇 Bank transfer fees will be borne by the customer.

〇Shipping All our products are delivered by Yamato Transport.
If the total product price is 10,000 yen (including tax) or more, we will deliver it free of charge.
If the total product price is less than 10,000 yen (tax included), a nationwide shipping fee of 750 yen (tax included) will be charged.

payment method

〇 Credit card payment You can use the following four types of cards.
Visa, Mastercard, American Express, JCB
The security of this site uses a payment system that has acquired PCI DSS Level 1, so you can use your credit card safely and securely.
* PCI DSS is a security standard of the credit card industry established for the purpose of safely handling credit card member data. Payment Card Industry Data Security Standard, which is operated by PCI SSC (Payment Card Industry Security Standards Council) jointly established by five international card brands (American Express, Discover, JCB, MasterCard, VISA). Managed.
* If there is a payment error in the credit card procedure, it will be automatically canceled.

〇 Bank transfer Please note that the transfer fee will be borne by the customer.
*Please be sure to make the transfer in the name of the customer. If you wish to make a transfer under another name, please let us know in advance via the inquiry form or email.
*Once we have confirmed your payment, we will send you a payment confirmation email.

〇 Other payment
Apple Pay, Google Pay, Shop Pay

payment deadline

In the case of bank transfer, please make the transfer within 5 business days after receiving the order confirmation email.

Delivery time

Orders will be shipped within 7 business days (excluding Saturdays, Sundays, and holidays) from the next day. Depending on the product, it may take some time to deliver. If there is a change in the delivery date, we will contact you by email in advance.

About returns and exchanges

〇Once an order is placed, it cannot be changed or canceled, so please check the photos and description carefully. If the product is defective or damaged during shipping, please contact us via the inquiry form or email within 3 days after the product arrives. After confirming the situation, we will inform you of the necessary information. Our shop will bear the shipping and handling charges at that time.

〇 If the product you received is different from what you ordered, please contact us using the inquiry form within 3 days after the product arrives. After confirming the contents, we will resend the correct product.

〇Please note that we cannot accept returns of the following products.
(1) When damage or damage occurs due to reasons not accompanied by our responsibility
(2) Products that have passed 4 days or more after delivery
(3) Items returned without contacting our store
(4) Returns or exchanges due to the orderer's circumstances (different from the image, wrong order, etc.)
(5) Products that have been used once
(6) If the condition of the product at the time of return is significantly different from that at the time of delivery (including packaging and other accessories)