privacy policy

KRAACH (hereinafter referred to as "our company") establishes a personal information protection policy as follows, builds a mechanism for personal information protection, and thoroughly recognizes and addresses the importance of personal information protection to all employees. We will promote the protection of

Article 1: Management of personal information

In order to keep customer's personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of personal information, we take necessary measures such as maintenance of management system and thorough employee training. We will implement safety measures and strictly manage personal information.

Article 2: Purpose of use of personal information

Personal information entrusted to us by our customers will be used within the scope necessary to achieve the purpose of use. In addition, we will use SMS, e-mail, and mobile phone numbers for communication, guidance, and answers to questions from our company.

Article 3: Prohibition of Disclosure/Provision of Personal Information to Third Parties

We will properly manage personal information entrusted to us by our customers and will not disclose personal information to third parties except in the following cases. • When there is customer's consent • When we disclose to a contractor to which we outsource to perform the service desired by the customer • When it is necessary to disclose based on laws and regulations

Article 4: Disclosure and Correction of Personal Information

If a customer requests disclosure of their own personal information, we will promptly disclose it. In that case, if we cannot confirm your identity, we will not respond to the disclosure. If there is an error in the content of personal information and there is a request for correction, addition or deletion from the customer, we will promptly respond to these requests after investigation. At that time, if we cannot confirm your identity, we will not respond to these requests.

Article 5: Observance and review of laws and regulations

We will comply with Japanese laws and regulations and other norms applicable to the personal information we hold, review the content of this policy as appropriate, and strive to improve it. If you have any of the above requests or inquiries regarding the handling of personal information, please contact us at the address below.

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KRAACH (Quarter Society LLC)
5-8-5 Yoyogi, Shibuya-ku, Tokyo 151-0053
Customer Service: contact@kraach.jewelry